Sharpening up
With customers wasting as much as £350m a year on payment protection insurance that fails to pay out, it is no wonder that it receives a bad press. Jane Bernstein reports on why, after calls to sharpen up its sales practices, it is not all bad news for the sector
To say that payment protection insurance has received some bad press recently is something of an understatement. This was fuelled at the end of last year by a 'super complaint' from the Citizens
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