Claims handlers finding it tough to switch, says Still
Claims handling is a "black art" according to one leading executive and most insurance company claims handlers have trouble letting go when the practice is outsourced.
Bob Still, customer services
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New CII office
We have an office full happy people after our first day at Lombard Street. We look forward to welcoming members here. pic.twitter.com/a0ZWX6n4nT
— Chartered Insurance Institute (@CIIGroup) September 17, 2018
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