Claims handlers finding it tough to switch, says Still
Claims handling is a "black art" according to one leading executive and most insurance company claims handlers have trouble letting go when the practice is outsourced.
Bob Still, customer services
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Disappointment in discount rate
Zurich disappointed in new #discountrate. David Nichols, Ch Claims Officer: "The failure to change the discount rate to a balanced level will only serve to increase the cost and, therefore, affordability of certain types of insurance - especially for higher risk customers." pic.twitter.com/ac1CfBzfxX
— Zurich Insurance UK (@ZurichInsUK) July 15, 2019
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