Claims handlers finding it tough to switch, says Still
Claims handling is a "black art" according to one leading executive and most insurance company claims handlers have trouble letting go when the practice is outsourced.
Bob Still, customer services
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Armistice
A huge well done to all involved with organising our Remembrance Day event on Friday, including our Corporate Real Estate team. One of them, Ibrahim, took this incredible footage of poppies dropping as he (along with others) leaned (safely!) over the gantry to let them go. pic.twitter.com/pSbapkWBBR
— Lloyd's (@LloydsofLondon) November 12, 2018
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