Hiscox’s Tim Slattery on fast changing customer lifestyles demanding an agile response
Tim Slattery, personal lines underwriting manager for Hiscox UK, argues the industry needs to both listen to what home policyholders need now and have the forethought to provide what customers don’t yet know they’ll need.
Five years ago, if you were to ask a homeowner to name their utility services, they’d rattle off water, electricity, phone and, in more urban areas, gas. Ask that same question now, and it would be a
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