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UKGI CEOs want to fix the loyalty penalty: Penny James

Penny James panel ABI conference 2020

General insurance CEOs want to tackle dual pricing and support further regulatory intervention, a conference heard.

On a panel at the Association of British Insurers’ annual conference, Penny James, CEO of Direct Line Group, responded to a question in which dual pricing was labelled the “elephant in the room”.

Jam

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Is it third time lucky for Axa as it merges divisions again?

Content Director’s View: With Axa UK and Ireland combining its personal and commercial businesses into one, Jonathan Swift reflects on why insurers often oscillate between splitting and merging these divisions, and what led the insurer to believe this latest move will pay off now despite similar attempts in 2005 and 2016.

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