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ABI accuses consumer panel of 'overlooking practicalities' in dual pricing automatic upgrade recommendation

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The Association of British Insurers has criticised a proposal from the Financial Services Consumer Panel for an automatic upgrade rule to tackle dual pricing, saying it “overlooks the practicalities of underwriting and product choice.”

The panel, which advises the FCA, on Wednesday published a position paper advocating for “automatic upgrades for customers left in poorly performing products”, which would see customers moved onto

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NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

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