WNS
Webinar: Watch Ageas, Abacai and WNS discuss how insurance providers can unlock the power of ‘smart data’
In a post-pandemic digital economy, success in the insurance sector largely depends on an ability to offer an omni-channel experience for its customers built around their actual needs and requirements.
QBE signs analytics partnership with WNS
India-based global business process management company WNS has signed a worldwide deal with Sydney-based insurance giant QBE.
Your Say: Some welcome clarity
In response to the recent series exploring the role of outsourcing in the insurance industry, I wished to congratulate Sam Barrett for providing an excellent insight into what can be a very complicated and at times, perplexing subject.
Helphire cancelled agreement due to low level of hires, claims WNS
Bosses at WNS Assistance have said the termination of a partnership agreement with Helphire was sparked by the accident management firm following concerns that WNS was failing to provide enough credit hires through its repairer network.
WNS to ditch Helphire in favour of Accidents Happen brand
The commercial relationship between WNS Assistance and Helphire will come to an end in April - one year after Helphire was appointed third party provider for credit services following concerns expressed by the WNS Approved Repairer Network.
Rok - one year on: Bearing up after Rok
When Rok went into administration, insurers had to respond rapidly. One year on, how are they coping and what lessons have they learned?
Your say: Work flow enhancements
I write in response to the article on WNS Assistance’s property service launch and just wanted to clarify the new technology invested in to deliver an innovative claims service for the insurer and broker market.
WNS targets top three spot as delayed property repair business launches
WNS Assistance has launched into the property repair space, eight months after it vowed to become a top three player in the sector.
RSA to head to High Court – Insurance News Now
Post reporter Callum Brodie outlines this week's major general insurance stories including RSA’s plans to head to the High Court in a bid to defend its policy of using a wholly-owned subsidiary for motor repairs, which has been found to add as much as 25…
Equity Claims appoints WNS
Equity Claims has appointed WNS Assistance to handle its approved repair scheme for private car and light commercial vehicle accidents across the UK outside London.
Davies Group set to sell for more than £60m
Davies Group is expected to be sold for a bid of more than £60m, after its majority shareholder embarked on an auction process.
Developing business models to facilitate growth: the debate
If you missed the recent live webinar debating developing business models to facilitate growth - it is now available for viewing on-demand.
Quake certain to impact vehicle replacement parts in UK
WNS Assistance has warned clients of the potential impact of the recent devastating earthquake and tsunami in Japan, on the availability of parts for the repair of Japanese manufactured vehicles.
Postbox: competency is crucial
I read the recent article "A focus on training" regarding professionalism in the claims sector with interest and wanted to take the opportunity to comment as it strikes me that a parity of focus doesn't exist between expertise in the property and motor…
WNS opens new offices
Staff working for the new property claims business at WNS Assistance, have moved into new premises from today.
Motor Claims 2011: Industry needs to look outwards
The insurance industry has been warned to stop looking inwards and start judging itself against other industries or lose the customer service battle.
WNS eyes top three property repair place
WNS Assistance has pledged to land a place among the top-three property repair firms within the next 18 months, after confirming its plans to enter the sector.
Career development & CSR: Service providers raise £10k
Two legal services providers have raised £10 000 for the Brain and Spinal Injury Centre, which provides counselling, information and support services to patients and their families following catastrophic injuries of this type.
Scottish courts see tenfold rise in pleural plaque cases – Insurance News Now – 20 January 2011
Post news editor Mairi MacDonald outlines the main news from this week's issue of Post, which includes a claim from law firm Brodies that new pleural plaques cases brought in front of the Scottish courts increased almost tenfold last year.
Postbox: Customer communication key
I read with interest the recent interview with Imran Ahmed and Tony Sault providing insight into a consumer’s perspective of a motor claim and agree with the findings that demonstrate a “notable difference in satisfaction levels” between groups of…
Former Xbridge boss plots online return – Post in print: 6 January 2010
News editor Mairi MacDonald outlines the main news from this week's issue of Post, which reports that former Xbridge boss Tony Deacon is poised to return to the market with a similar venture after his new business received the regulatory green light just…