KPMG

Market moves: A busy week in recruitment

The insurance industry enjoyed a busy week in recruitment, and brokers were the main movers and shakers as Marsh UK & Ireland welcomed a new chief executive and Giles named a new COO.

Raising Chinese motor standards

As the newly affluent middles classes in China look to insurers to cover their cars, the market has been caught unawares in terms of service levels. Nicky Burridge investigates what the market must do to improve the situation.

Ethics: Entering the moral maze

The insurance industry has a poor public perception, many believing that firms put short-term profit above long-term customer satisfaction.

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