Crawford & Company
Major loss: Repair or replace?
When a business suffers an unexpected catastrophe, Veronica Cowan looks into the decision making behind the option to repair or replace damaged premises, stock or machinery.
In series - Property claims: The price is right
Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.
Cooper Gay unveils re-brand
Specialist marine insurance broker, Junge & Co, has rebranded its reinsurance broking operations as ‘Cooper Gay Germany’.
Career path & CSR: Young professionals prepare to unveil social media surge plans
A group of young insurance professionals are putting their heads together to investigate how social media can be used to improve communication with customers during a claims surge.
Claims - VAT relief: Finding relief
With VAT rising to 20% from early next year, Alistair Winning & David Damsell look at how the rules surrounding this tax need to be examined closely by all parties to ensure the full relief available is claimed.
Crawford's day of service
More than 1200 staff at Crawford & Company have dedicated their free time to helping others in their communities as part of the loss adjuster's second annual global day of service.
Postbox: 'Heroic' efforts not reflected
I am disappointed to see our position in the 'Insurance 360 Loss Adjusters' survey (www.postonline.co.uk/1740882 ).
Post Intelligence Benchmarking – Loss adjusting: The loss leaders
Insurance 360‘s groundbreaking survey of the performance of loss adjusting firms reveals who is performing well and who needs to up their game. Peter joy reports.
Fraud Management Briefing news: Psychology is 'no silver bullet' strategy
The most advanced psychological techniques must be used as part of an overall fraud strategy to be most effective, Crawford's claims psychology director Nikki Grieve-Top claimed.
Crawford & Co manager named Insurance Charities president
The Insurance Charities has announced Kirsten Watson, key account manager at Crawford and Company has been elected as president for the forthcoming year.
Crawford creates marine unit
Crawford has confirmed it is to expand its Global Marine capability in the UK.
Career path & CSR news: Crawford & Co sees first set of MBA graduates
The first cohort of 15 of its emerging leaders have now successfully graduated from Crawford & Company’s bespoke MBA programme. This group comprises eight from the UK and seven from the loss adjuster’s continental europe, Middle east and Africa area.
Interview - Andrew Homewood: A developing role at the CILA
With 35 years in the industry, new CILA president Andrew Homewood is well placed to guide the institute through an important phase in its development. Leigh Jackson finds out his plans for the organisation.
Penny Black's insurance week
This week Penny witnessed the most heart-thumping, testosterone-fuelled event of the insurance calendar.
Ex-Crawford manager joins Davies
Davies Group has appointed Vic Noble as head of property adjusting operations.
Crawford marks training successes
Crawford & Company's bespoke MBA training programme for future business leaders has produced its first 15 graduates.
Crawford marks training successes
Crawford & Company's bespoke MBA training programme for future business leaders has produced its first 15 graduates.
Identity fraud: Tolerance levels
With technological advances arguably making insurers more susceptible to fraud at the underwriting stage, should validation techniques be learned from banks? Amy Ellis examines the issue of fraud at the front end.
Fraud - travel insurance: The Achilles heel
As the third package tour operator since July collapses, Nikki Grieve-Top highlights the importance of travel insurance but also warns of its vulnerability to fraud.
Insurance Fraud 2010
Hear the latest initiatives on combating insurance fraud from Aviva, Allianz, Axa, Experian, the Insurance Fraud Bureau, the Financial Ombudsman Service and others at Post's Fraud 2010 conference later this month.
Crawford acclaims 18:1 ROI in fraud detection
Crawford & Company is revamping its fraud investigation process in a bid to further improve its detection rate after new figures revealed it is generating a 45% increase in fraud savings for customers compared with 12 months ago.
Postbox: Praise for BDMA training
I was delighted to see your feature highlighting the excellent work done by the British Damage Management Association
Health insurance - IPT rise: A bitter pill
With the failure of the industry's efforts to persuade the Treasury to freeze, or indeed lower, insurance premium tax on private medical insurance, Veronica Cowan looks at what it would take to lobby more effectively.
Crawford results show $2.5m net loss
Loss adjuster Crawford & Company has reported consolidated revenues before reimbursements of $238.2m in the second quarter of 2010 compared to $249.7m in the same period of 2009.