MGAA’s Keating on missed opportunities
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.
At its very core, insurance ultimately comes down to just one moment: the claim. It is the point when the promise we make to customers is tested.
Everything that happens before it: underwriting
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