Zurich’s Nicholson says tech must enable empathy in claims
Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of Zurich UK.
Speaking at Insurtech Insights conference in London today (19 March), Nicholson, pictured, said the biggest challenge and opportunity he faces is using technology to allow empathy to turn up in the
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