Diary of an Insurer: Ticker’s Rachel Green
Rachel Green, fraud manager at connected motor insurer Ticker, catches the “bad guys”, digs deep into the data, judges developments shaping the industry, trains the in-house AI fraud detection system, and ends the week with a trip to a tumble class.
MondayMy week begins with an early alarm and half an hour of peace and mindfulness before the stampede: two hungry and excitable girls charging downstairs like a herd of elephants.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Insurance Post’s Top MGAs of 2026 revealed
Policy Expert is the nation’s biggest MGA after achieving record-breaking revenue of more than £200m for UK-based non-life risks in 2025.
ABI alliance targets G20 presidency focus on protection gaps
The Association of British Insurers has joined forces with its Australian, Canadian and New Zealand counterparts in a new alliance that aims to tackle protection gaps and help shape the UK’s G20 presidency.
Axa reduces claims middlemen with repair network
Axa has begun working to reduce the number of people involved in the claims process through the launch of the Building Repair Network.
Insurance fraud hits £1.34bn as criminals pursue higher-value claims
Insurance fraudsters are targeting bigger payouts, with insurers detecting £1.34bn worth of bogus claims in 2025, according to new figures from the Association of British Insurers.
Councillor demands clarification around Admiral job cuts
Swansea’s council leader has written to Admiral UK CEO Alistair Hargreaves demanding clarification around the firm’s 500 job cuts, as thousands of employees are still left in the lurch.
Policy Expert reshapes top team for end of insurance cycles
Policy Expert has reshaped its senior leadership team as it prepares for what CEO Steve Hardy believes could be the end of the traditional insurance cycle.
Conflict-driven construction costs widen underinsurance gap
The latest BCIS data highlights how cost volatility can affect reinstatement differently from new build, leaving static sums insured increasingly vulnerable to underinsurance.
Insurance needs to tap into agentic AI to evolve
Insurers should begin implementing agentic AI to help remove friction along the claims journey to save costs and better serve clients