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Why insurers should get ready for Dora rules now

Rowan Armstrong, Browne Jacobson

With the Digital Operational Resilience Act coming into force on 17 January, Rowan Armstrong, partner at Browne Jacobson, says it is vital that UK-based insurers operating in the European Union embrace enhanced digital operational resilience testing, managing risks of third parties, and incident reporting now.

The Digital Operational Resilience Act, which comes into effect on 17 January 2025, is designed to strengthen cybersecurity and digital operational resilience within the European Union financial

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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