Diary of an Insurer: RSA’s Emsal Arslan
Emsal Arslan, wording technician at RSA, has an alarm clock with a waggy tail and shares her work to ensure policy wordings are clear and easily understandable.
Monday
My mornings usually start with Axel, my eight-month-old puppy, licking my toes. It is as horrible as it sounds but very effective at waking me up and telling me
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