Trade Voice: Mass’s Sue Brown on what’s holding back the digitisation of claims
Sue Brown, chair of the Motor Accident Solicitors Society, outlines what needs to change in order to make dreams of a digitised civil justice system a reality.
Ahead of taking office, the Master of the Rolls Sir Geoffrey Vos publicly vowed to “radically rethink” civil justice, arguing that the UK needs online systems to resolve business disputes to attract
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Insurance Post’s star-studded Christmas Special for 2025
The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story.
FCA partly rebuffs Which? but widens insurance crackdown
The Financial Conduct Authority has pushed back against parts of Which?’s super complaint about home and travel insurance, but accepted there are clear weaknesses in the market that require further regulatory action.
False Lego claim dismantled brick-by-brick
A man has been jailed for 28 months following an investigation by the Insurance Fraud Enforcement Department into several fraudulent insurance claims, including false reports of stolen Lego sets.
Potholes put councils on legal front line over road repairs
As pothole-related injury and damage claims increase, Georgia Milton, paralegal at DWF, warns councils and insurers must navigate complex legal duties, evidential hurdles and financial risks in proving when liability begins.
Insurance perils of driving home for Christmas
As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents.
LA wildfires push global nat cat losses past $100bn again
Insured natural catastrophe losses exceeded $100bn (£74.5bn) in 2025 for the sixth consecutive year, driven largely by record wildfire losses in the US and persistent severe convective storms, according to Swiss Re Institute.
MOJ review must confront delays in the OIC Portal
The Ministry of Justice’s post-implementation review must confront data gaps, delays and fairness issues in the low-value motor claims process, writes Sue Brown, chair of the Motor Accident Solicitors Society.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.