FOS aims to slash insurance complaints queue
The Financial Ombudsman Service intends to change the way it records the number of complaints against insurance companies, in a bid to encourage more businesses to settle with policyholders before an investigation is launched.
In an eight-page consultation paper published today (6 March), FOS outlines how it hopes to change the way it publishes business-specific complaints data if an insurer settles with a policyholder
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