Customer understanding is most pressing concern ahead of Consumer Duty, conference hears
Improving customers’ understanding of insurance products is the area where firms have the most work to do to comply with the forthcoming Consumer Duty, Fairer Finance’s James Daley has warned.
Speaking at the Association of British Insurers’ annual conference on Tuesday (21 February), Daley said the Consumer Duty made it all the more important for insurers to make sure their policy
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