View from the Top: Hiscox’s Louise Marling on the never-ending quest for operational excellence
Louise Marling, chief operating officer at Hiscox UK, argues that while pursuing operational excellence is like looking for the pot of gold at the end of the rainbow, it is ultimately in the best interests of both the customer and insurers.
Operational excellence and the insurance industry are not usually terms synonymous with each other. And, looking back on my own 25-year insurance career it’s no surprise why the industry has struggled
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