First Central's Andy James on trusting in insurance
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central Insurance & Technology Group
Public trust is the fundamental element underpinning the prosperity of the insurance industry. In a market built on assuring customers that we’ll be there should the worst happen, trustworthiness sits
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