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Insurers encouraged to embrace claims apps as customer demand grows

A smartphone being used in the dark

More than one in four consumers would be in favour of using a smartphone app to submit a motor, travel or household claim, new research has found.

A survey of 1048 motor insurance customers by technology firm Etouch Solutions showed that two out of three motorists would consider using an app - 26% said they would definitely use an app and

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Diary of an Insurer: Sedgwick’s Hugh Kennaway

From policing London's streets to handling complex global energy claims and championing the international growth of the loss adjusting profession, Hugh Kennaway, past president of the Chartered Institute of Loss Adjusters, plus managing director and global head of downstream energy at Sedgwick, has a nonstop week.

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