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Blog: Claims managers must wake up to two-way technology

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IT must become the fundamental building block in developing a successful customer-centric strategy.

It's incredible to think that Britons now spend more time in front of their digital screens than sleeping. It certainly makes you want to readdress the classic sales opener that insurance will help

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MGAA’s Keating on missed opportunities

Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.

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