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Alps pitches product ratings as alternative to FCA claims ratios

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Auto Legal Protection Services has suggested broker training and product ratings as alternative remedies to the Financial Conduct Authority's claims ratio conundrum for add-on products.

Post reported on 2 June the regulator's plan to consider alternative options to the requirement for insurers to publish claims ratio information for add-on products. It intends to publish a discussion

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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