Editor's comment: Time to walk the walk on service
If I had a pound for every time I heard the phrase ‘the customer is key’ or we are putting the customer at the ‘heart of the process’, I would be less worried about paying into my son’s college fund.
These words are bandied around so much that they make it possible to play buzzword bingo in insurance meetings – several times over. However, a survey this week has revealed that 73% of brokers
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