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Penny Black's insurance week - 21 November 2013

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Having told a Lloyd’s audience his report on Scottish civil litigation reforms was dubbed “Jackson with a kilt on” by critics, Sheriff Principal James Taylor last week expressed his surprise that no one had turned up at the event brandishing pitchforks.

With the comprehensive bag check and the heavies waiting outside the elevators, however, Penny doubts anyone would have been able to smuggle a dessert fork inside, let alone a pitchfork.

Meanwhile

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Lloyd’s probe deepens after Clement promotion cleared

Lloyd’s is believed to have widened a fresh investigation into top-level behaviour, just as a report emerged that October’s review of the London Market’s former CEO John Neal’s relationship with his former head of corporate affairs Rebekah Clement ruled it wasn’t inappropriate.

Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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