View from the Top: A new focus on certainty
When we canvass the opinion of clients about what they value most in terms of broker service, a positive response to claims is always one of the top items on the list. As brokers, we often get drawn into the day-to-day price fixation that blights our industry and we risk forgetting, or overlooking, the very topic that clients are most concerned about – protecting their bottom line and assets.
As a consequence of this, one of the main items on my agenda with our insurer partners is to drive a new focus on certainty in our relationship. We need to know that our underwriters will be there for
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