View from the Top: Having a purpose

mike-hammond

Insurers owe it to policyholders to pay up when called upon, without discussion and without delay, says Mike Hammond.

My first boss, Derek Cousins, a ‘claims man’, said during my induction our clients rely on one thing only: the insurance we sell is only of value if it responds, when called upon, to pay a valid claim

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Sobering reading for those with a Biba hangover

Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.