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Loss adjusting - Desktopping claims: Alternative methods

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Loss adjusters have been criticised for desktopping claims and contributing to the deskilling of the industry but can this practice be made to work?

The dearth of experienced loss adjusters has been well documented over recent years, with the lack of young staff entering the profession a cause for concern.

Knowledge is being eroded and the status

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Q&A: Greg Cole, And-E

Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026.

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