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New ABI DG to focus on consumer issues

Otto Thoresen

The Association of British Insurers’ new director general has pledged to put consumer issues across general insurance and life & pensions at the centre of the organisation’s strategy.

Otto Thoresen, current chief executive at Aegon UK, will take up the post on 4 April.

Mr Thoresen told Post: "The consumer agenda will be a critical area of focus for me. The industry has a very

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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