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Motor Claims 2011: Adderson clashes with Smale over motor claims collaboration

rob-smale

Brit Insurance claims manager Paul Adderson has spoken out against Rob Smale, claims and operations director at Ageas, and his view that the motor claims industry should not collaborate.

Speaking at the Post motor claims conference stream on rehabilitation, Mr Adderson said he disagreed with Mr Smale's stance of being opposed to different parts of the industry acting as one group.

"I

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