In series - Claims management: Making a difference
Technology should be a major facilitator for insurers as they seek to control costs and improve customer satisfaction. But Russell Crewe asks if the balance is right yet.
What once required many phone calls or a visit to the high street can now all be taken care of by clicking on a few options on a website, empowering customers to buy anything, anywhere. With the
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Government’s deregulation would worsen home insurance outlook
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Mindset shift needed to handle complex home insurance claims
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Q&A: Greg Cole, And-E
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Dark kitchens, 50mm hailstones and urban wildfire join risk list
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Webinar: Watch Blink, Collinson and Visa discuss the reality of instant claims
The insurance sector is still weighed down by inefficiencies and fragmented processes when it comes to claims servicing and settlement.