View from the top - Personal injury claims:the 'social norm'
'Where there's blame, there's a claim' has become a common phrase. To the person on the street, it is a light-hearted term. To our industry, it is a demonstration that making a personal injury claim has become the 'social norm'. This is something we must challenge.
Claiming for an injury after an accident is seen by some as an opportunity, money for nothing or a way to get back years of premiums, so even those who aren't injured have an expectation that they are
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