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Get your house in order

The Financial Services Authority looks set to crack down on the assessment of training and competence in the near future. This means it is time for brokers to make sure they are up to speed in these areas, claims Ian Jerrum

You would expect brokers' employees to be competent - why would companies employ them if they were not? However, the question of competency is not one to be dismissed lightly. Within the next few

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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