Arguments over pre-accident values causing delays for motor insurers
The lack of consistent, auditable and transparent processes for identifying the pre-accident value of written-off vehicles is prolonging an atmosphere of conflict between insurers and policyholders. EurotaxGlass’s, the company behind the Glassmatix vehicle repair estimating system, said this is resulting in increased customer churn and rising total loss settlement costs.
“Many motor insurers have reluctantly become accustomed to extended settlement periods - up to 80 days for some total loss claims - dramatically increasing their administrative costs and reducing
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