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Broker completes first acquisition since MBO

Hastings Direct has agreed to acquire Renew Insurance Services Limited, the specialist broker with its two main brands: Renew which works to address the insurance needs of the over 40s, and Likewise, which works with younger customers. The acquisition is subject to FSA approval.

Edward Fitzmaurice, Hastings Direct CEO, said: "The deal will bring together Hastings Direct's strong brands and customer base with Renew's specialist broking skills and systems. Together we will be

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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