Weightlifting?
Drivers' growing expectations mean insurers are having to turn to specialist outsourcers to help them carry the claims load. But is this a weight off insurers' minds? The key is control, says Simon Threadgold.
We have all seen the TV ad. An innocent motorist involved in a shuntis overjoyed to discover the at-fault driver is insured by Direct
Line.
So Direct Line will take care of everything for him. The
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