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AIG Europe reigns in claims.

Angus Deayton, the supremely hilarious compere of the British Insurance Awards, described the insura...

Angus Deayton, the supremely hilarious compere of the British
Insurance Awards, described the insurance claims teams as "the Viagra of
the business - genuinely innovative in a sensitive area

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How AI can make FNOL faster and more customer-centric

Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster when they need it most.

How AI is making insurance fraud harder to detect

Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and prevention.

FCA looking to address issues on claims definitions

Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.

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