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Getting personal in an impersonal world

We find ourselves in a category of business that rarely has effective, relevant or timely contact wi...

We find ourselves in a category of business that rarely has effective, relevant or timely contact with its customers. Insurance is not an emotional purchase and comes into play only in times of crisis

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How 9/11 still shapes insurance

Editor’s View: On the 25th anniversary of 9/11, Emma Ann Hughes reflects on how the attacks changed terrorism risk, catastrophe modelling and insurance capacity forever and reminds the sector of how it must always help people recover from loss.

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