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MPs need to be informed on rehab.

Nick Hawkins MP, deputy chairman of the All Party Parliamentary Group on Insurance, said it was vita...

Nick Hawkins MP, deputy chairman of the All Party Parliamentary Group
on Insurance, said it was vital that people contact their MPs to press the
case for rehabilitation and to explain what the

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Insurance perils of driving home for Christmas

As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents.

Claims & Legal Review of the Year 2025

From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

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