Guest Comment - Invest in IT for claims rewards
Reduced investment returns, lower premium income, higher damages awards, increased pressure from financial regulation and operational needs have all had an impact on insurers' bottom-line profits. There is a clear need to control overheads and costs at every level, says Hugh Price
Some years ago, insurers turned the spotlight on their legal spend.
At that time, many insurers instructed law firms on an ad-hoc basis; some had law firms on their 'approved lists' that had not been
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