Travel insurance - What the client wants
A low rating for customer in this month's league table does not necessarily mean a poor score, as client requirements can at first can seem at odds with customer services. Martin Pitt discusses the balance
Our theme this month focuses on the question 'what do customers really want?', as we have had some responses asking this - from both clients and non-clients - when they have appeared in either the
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
Markel International’s Hogan on how cover for environmental contamination is evolving
View from the top: Olivia Hogan, senior environmental underwriter at Markel International, looks at how tighter regulations, industry awareness and risk management are changing approaches to environmental liability cover.
Threat actors showing dramatic shift in cyber-attack executions
Data has indicated a dramatic shift in how threat actors are executing prolonged attacks on organisations.
Centuries old Lloyd's entities join forces
The 290-year-old maritime risks partner for the London market, Lloyd’s List Intelligence, is set to evolve its ecosystem by moving the Lloyd’s Agency Network under its management.
Hiscox delivers record profit and plots next phase
Hiscox has delivered its third consecutive year of record profits and set out ambitions for further acceleration through to 2028.
Stanford replaces Thaker as Sompo UK CEO
Aspen UK CEO Sarah Stanford will lead all of Sompo UK’s property and casualty insurance operations, replacing outgoing CEO Bob Thaker.
Sign up for Claims Club to hear from London Fire Brigade and others
Fire risk in residential and mixed-use buildings is evolving in ways that are not always fully captured by data, models or regulation.
Big Interview: Andrew Burke, HSB UK & Ireland
After stepping back from executive life to spend more time with his three daughters, Andrew Burke has returned as CEO of HSB UK & Ireland with plans to grow the specialist insurer and strategic partnerships.
Aviva targets financial lines expansion
Aviva is gearing up to for a number of financial lines launches across both its London and regions operations as it attempts to build scale in segment.