Insurers must lend an EAR to add value
The introduction of Electronic Automated Recovery could be a huge opportunity for insurers to revolutionise the claims handling process, says Dave Bartlett - as long as they listen to all those involved who could add value to the process
Five years have passed since the Reduction In Paper Exchange project for dealing with motor claims was introduced. And yet only one non-insurer has been party to it. Is history going to repeat itself
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