Keeping your eye on the ball.
As insurers look to outsourcing companies to add value to their services, allowing them to beef up their core competencies, the fear is that in the third-party scrum, they will be unable to safeguard service levels or protect their brands. David Fanning tackles the issue.
One of the most effective brand builders is a superior claimsservice, and yet many insurers appear to be more concerned about cost than
focused on quality delivery and customer satisfaction. A
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