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First on the scene.

Y2K claims are not the sole preserve of experts. Every loss adjuster and claims handler needs to be able to spot Y2K-related losses to know those experts are required. Jonathan Clark, Rosalind Jones and Tim Goodger offer some advice.

Much of what has been written about claims for damage caused by the
'millennium bug' has tended to focus on an expert view. Yet, this presumes
that claims will be recognised as year 2000-related and

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Diary of an Insurer: Collegiate’s Amy Barnes

Amy Barnes, deputy director of the Collegiate claims department, kicks off the week singing along to catchy K-pop tunes with her four-year-old daughter, works on developing a designated handler system, alleviates an insured’s concerns, plus produces some artwork.

How AI is making insurance fraud harder to detect

Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and prevention.

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