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Computer glitch causes chaos for UK flights

A system failure affecting air traffic control workstations was to blame for disruption to thousands of passengers coming in and out of Britain's biggest airports on Friday, officials told Reuters, as services returned to normal on Saturday.

FCA tightens complaint handling procedures

Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority on changes to the rules on complaint handling and post-sale telephone calls.

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