News
Empowrd AI’s Walters says ‘experimentation’ crucial for insurance
Employees need to embrace “play and experimentation” with AI ahead of mastering the technology to promote growth, said Zoë Walters, founder of Empowrd AI, and leadership psychologist.
CFC launches latest affirmative AI coverage
CFC has launched affirmative artificial intelligence coverage within its intellectual property policy.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Arch’s Reid warns against ‘slip into conformity’ with AI
Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to Miriam Reid, head of business solutions at Arch Insurance International.
Axa to launch in-house home repair network
Axa is launching its in-house Building Repair Network next month, as part of plans to overhaul the property claims journey for home and business customers.
Dive In’s opening sessions disrupted by protesters
Environmental protesters have disrupted the opening two sessions of Lloyd's final Dive In Festival as they criticise the industry for hypocrisy with AI, fossil fuels, and for arms companies which supply Israel.
Lloyd’s chair claims diversity ‘central’ to Dive In’s replacement
Sir Charles Roxburgh, chair of Lloyd’s, kicked off the final Dive In festival this morning (22 September) by insisting diversity, inclusion and belonging will be “central” to whatever replaces the annual conference.
Former Google AI lead raises concerns over AI use in insurance
Toju Duke, former programme manager for responsible artificial intelligence at Google, has raised concerns about the potential impact of heavy AI use on the cognitive abilities of insurance workers.
Marsh launches AI-powered broker tool
Marsh has launched Broker WorkBench, an artificial intelligence-powered platform designed to assist Marsh’s brokers operating in the London market in serving their clients.
Contents insurance flagged for causing ‘greatest consumer harm’
The Treasury Committee has warned that contents insurance is among the areas where financial exclusion can cause the “greatest consumer harm”, with urgent action needed to protect customers.
Woodgate & Clark’s Durkin worries as genuine claim footage is being chalked off as AI
A change in the government’s pub protection rules could potentially make insurers more exposed to fraud said Woodgate & Clark’s director of investigation Sarah Durkin as real footage is being falsely dismissed as fictious AI-generated content.
SRG combines wholesale businesses
Specialist Risk Group has brought its wholesale businesses together under one proposition, SRG Global Risk Solutions.
MPs and activists call for ‘proactive’ reform to Flood Re's insurers
MPs and climate change activists have called on the government to use ongoing flood policy reforms to examine whether insurers benefiting from Flood Re should also be financing or underwriting fossil fuel projects.
Young brokers more wary of AI than bosses
Younger brokers in the London market are more sceptical about trusting artificial intelligence than their senior counterparts, according to new research from the London & International Insurance Brokers’ Association.
Prince William’s Earthshot finalists target climate risk solutions
Prince William’s Earthshot Prize finalists have been using insurance to help vulnerable communities manage climate risks, offering lessons for UK insurers looking to close the protection gap.
Ripe’s classic car move; Percayso x Driverly; Sompo's UK CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Phoebe Chibuzo Hugh to depart Monzo
Phoebe Chibuzo Hugh has revealed she is leaving Monzo after three years.
Summer heatwave could cause pothole nightmare for insurers
Insurers could see a higher influx of vehicle damage claims and more complex liability investigations after this summer’s heatwave played havoc with the UK’s roads.
Allianz deal to bring Coalition to 15 markets by mid-2027
Coalition CEO Joshua Motta has told Insurance Post the firm’s partnership with Allianz will take it into 15 countries by the end of June 2027.
Turn off legacy reporting with small teams says Hiscox’s Bishop
Insurers need to be disciplined when turning off reporting to old legacy system and instead adopt small, self-sufficient, and accountable data teams said Hiscox UK’s head of data Dan Bishop.
Allianz’s Lalwani on need for collaboration around AI governance
The insurance industry must work together to implement customer-centric artificial intelligence governance, according to Allianz UK’s chief data officer Akhil Lalwani.
Defaqto reveals new rating requirements
Defaqto has unveiled new rating requirements across personal lines in order for companies to retain three stars, under bold plans for 2027.
Insurance Compliance’s Allison questions insurance regulation
David Allison, head of intermediary consultancy south at Insurance Compliance, said improving customer understanding is an unsolvable problem, and questioned whether general insurance should ever have been regulated by the Financial Conduct Authority.
AI can help industry’s growth pains says Earnix’s Gilthorpe
Growth is under extreme pressure in insurance industry as customers increasingly “shop around” said Earnix’s CEO Robin Gilthorpe as he outlined how orchestrate AI can be part of solution to make firms more financially agile.