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Hidden treasure

There is hidden value in claims, but many insurers are struggling to make the changes necessary to successfully extract these nuggets. Stephen Lathrope advises companies to address these failings and get digging for buried treasure.

Spinning around

The surge in liability claims has in turn brought the role of loss adjusters into sharper focus, as Hugo Cranmore reports.

Claims body launch delayed

The launch of the Association of Claims Services has been delayed for at least another month, follo...

Presenting a united front

The recent spate of redundancies across the insurance industry has brought the unions to the fore. Rachel Gordon investigates the clout these bodies have with various insurers and finds out what the impact of the proposed Unifi/Amicus merger is likely to…

A drain on profits

With £1bn each year disappearing down the household drain because of fraud, insurers need to find water-tight ways of evaluating claims - while keeping customers happy, says Richard Adams.

Raising claims expectations

The Association of British Insurers' Claims Code has had its critics, but it is a vital benchmarking exercise. John Parker looks at its progress over the last two years and considers its future under the new regulatory regime.

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