News
Towergate reshuffle sees three senior appointments
Towergate has made three senior internal appointments within its underwriting business following the departures of Simon Read and Scott Banks for Gallagher.
Insure The Box aims for £50m
Telematics specialist Insure The Box, is aiming to write more than £50m in premium income over the next year, as it gears up to appear on aggregator Go Compare.
Duty of care ruling overturned by appeals court
Surveyors and their insurers can "breathe a huge sigh of relief" according to lawyers, after the appeal court limited the duty of care owed to buy-to-let property investors.
Customer service: Employee engagement key to improved results
Improving employee engagement can positively impact the customer experience, according to Jo Causon, chief executive at the Institute of Customer Services.
EC denies any delay to SII implementation
The European Commission has denied that implementation of the Solvency II directive could be delayed until 1 January 2014, a year later than planned, despite admitting a "short transitional period" is likely to be introduced.
Autoglass moots layoffs as NW looks to recruit
National Windscreens has pledged to embark on a recruitment drive as its rival Autoglass confirmed it has entered a 30-day consultation with staff over potential redundancies.
Brown: Aon 'could buy anyone' to expand its regional footprint
Aon UK chief executive Rob Brown has claimed the broker is well positioned to make further acquisitions in the UK market and "could buy anyone" to expand its regional footprint.
Customer service: Process improvements can provide 30% to 50% cost reductions
Businesses can be much more "intuitive to change" by improving their process management, rather than just focusing on workflow.
Appreciation for Avery as whiplash work recognised
Thatcham's crash & safety manager Matthew Avery has been honoured with an award from a US-based vehicle safety organisation.
Phase two of Jackson needed claims law firm
The government has "stuck to its guns" with primary legislation needed to introduce the core principles of Lord Justice Jackson's review into civil litigation costs.
Customer service: Customer service at risk due to desire to reduce overheads
Companies need to be alert to the danger of compromising customer service in their attempts to reduce overheads, warned David Tryon, director of client management at DST Global Solutions.
UKG launches GAP product
UK General has developed a hybrid insurance product that helps motor trade dealers avoid financial penalties arising since the Association of British Insurers published guidelines on guaranteed asset protection insurance cover in February.
Customer service: Social media highlights customer expectations
The spread of social media as a means for consumers to voice opinions on how businesses treat them is driving the need for boardrooms to take their customers' views and expectations more seriously.
Elite quits over ABI's support of Jackson review
Elite Insurance is quitting the Association of British Insurers, claiming the trade body's support of Lord Justice Jackson's recommendations in relation to legal expenses has made its membership "untenable".
SRA to stick to timetable despite licence concerns
The Solicitors Regulation Authority has pledged to stick to its timeframe for introducing licences for alternative business structures, despite concerns that the new set of regulations will not be ready in time.
Hastings eyes Aviva and Allianz in 2012 IPO push
Hastings Direct's panel of insurers has more than doubled in size since a management buyout 18 months ago, with more firms due to sign up this year, as it eyes one million policies.
Customer service: Brand no longer a guarantee of standards
It is becoming harder for companies to rely on the strength of their brand to prove their service credentials, according to speakers at the breakfast briefing.
ABI conference: Financial support promised for all 'worthwhile' flood defence schemes
Environment Minister Richard Benyon has promised that “every worthwhile” flood defence project will obtain some degree of financial support under the government’s new partnership funding scheme, and confirmed he will look into whether the government’s…
ABI conference: Keynote speaker on the government's economic stance
Bids by the Northern Irish Assembly and the Scottish Parliament to obtain control over tax could have more success of the UK economy fails to improve on the “slow and sluggish” rate of growth that could blight the next few years.
ABI conference: Cable calls on insurers to lead corporate reform
Business Secretary Vince Cable today unveiled a three-pronged strategy to counter the UK culture of short-termism and bolster corporate governance, while ensuring the proper functioning of capital markets.
Beachcroft and DAC in merger talks
Beachcroft and Davies Arnold Cooper are in talks over a potential merger that would create an insurance law firm with combined revenue of close to £175m.
Post launches new Facebook page - Post 1840
Post has launched a new Facebook page covering everything from the latest insurance news to discussions about the representation of the industry in films.
ABI Conference: Guidance on Test Achats due by year end
Jonathan Rees, director general at the Government Equalities Office, said that guidance from the European Commission on what the gender directive judgement means should be ready by the end of the year.
ABI Conference: FSA and Eiopa clash over Bank of England role
The Financial Services Authority has clashed with the European Insurance and Occupational Pensions Authority over the Bank of England’s role in the regulation of the insurance sector.