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Talking your customers' language

Insurers have moved towards plain English for personal lines policy documentation and are now looking at embracing new pricing methods and so-called lifestyle solutions, as Hugo Cranmore reports.

The claims game

When it comes to claims handling, declarations of increased investment from the insurance industry to improve customer service are plentiful. But the continuing experience of flood victims remains one of disappointment and disillusion, as illustrated by…

People: trade body

Chartered Insurance Institute The Chartered Insurance Institute (CII) has appointed Tamsin Mills...

On dangerous ground

Shifting weather patterns are keeping subsidence specialists on their toes. But it is not just the unpredicatability of the climate that is threatening to send the ground sliding out from beneath adjusters feet. Gary Strong urges them — and the wider…

Relative success story

Its buyout of Ward Evans last year sees broker Giles well on its way to the global success that Nick and Chris Giles are seeking. The brothers talked to Richard Adams about their plans for the future.

Defence of the realm?

As Britain is lashed by further elemental onslaughts, the issue of the government's plans for funding and management of coastal and flood defences has bobbed to the surface once more. Lynn Rouse examines the progress that has been made by the various…

Industry needs solid base

1+1+1=3. The wheel is still round. Uberrimae fides is relevant to our industry. Duncan Boyle (Post ...

Spanning the world for global success

Managers charged with overseeing global operations need to work hard to overcome the distance and cultural hurdles that result from working across time zones and between different regions, says Orla Leonard.

Call for entries

Contacts box Entry Form: A copy of the entry form can be downloaded from the BIA website at: www...

Brokers

HealthSure National healthcare provider HealthSure has promoted Gavin Lowe to telemarketing supervis...

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