The claims game
When it comes to claims handling, declarations of increased investment from the insurance industry to improve customer service are plentiful. But the continuing experience of flood victims remains one of disappointment and disillusion, as illustrated by Gillian Holland.
Dear Worried of Chertsey,
If you have any strength left after trying to deal with the flooding, save some for dealing with your insurance claim.
First, you'll find that your sympathetic, caring loss
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