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Liability losses hit Ecclesiastical’s combined ratio

Ecclesiastical’s group combined operating ratio has deteriorated for a second year by three percentage points to 108.5% in 2012 (2011:105.5%, 2010:102%). This was against an underwriting loss of £24.6m (2011: £18.7m), which the insurer said it was due to…

Penny speed meets... Simon Hodgin, Manchester branch manager, Axa

Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own ‘speed…

View from the Top: Satisfaction not guaranteed

Net Promoter Score is a widely used measure for assessing your brand through the eyes of your customers, providing an insight into whether a customer is likely to recommend or discredit your company and its services.

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