Amazon on how insurers can get out of pilot purgatory
Insurers looking to move beyond proof-of-concept pilots must focus on customer problems, matching AI tools to specific tasks and establish clear guardrails, according to Terry Buechner, global head of insurance core system modernisation at Amazon Web Services.
Speaking at the Guidewire Connections conference in Las Vegas, Buechner also challenged the idea that every AI-enabled process needs a human in the loop, arguing that this can introduce further
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